Terms and Conditions


Welcome to the wwwrenorefills.co.uk website. This website is owned and operated by Reno Refills Ltd, a company registered in England and Wales under company number 12324196 and whose registered address is The Willows Ipswich Road, Long Stratton, Norwich, United Kingdom, NR15 2TG. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you revisit the site.
If you do not agree with our terms and conditions, please do not use the website. Should you have any questions regarding the terms and conditions, please contact info@renorefills.co.uk

How to Order
1. Browse for products using our online shop.
2. Select required item(s) and add them to your shopping basket. Contents of the cart can be checked and amended at any time by using the “View Cart” facility,
3. When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard, Visa and Visa Debit.
If you have any problems with the ordering process or require additional product information, please contact our Online Orders team on 99999 999999, between 9.00am and 5.00pm Monday to Saturday. Alternatively, you can email using the “Contact Us” button. Our Online Order team will endeavour to reply to messages within two working days. “Working day” in this context means Monday to Friday, and excludes Saturday & Sunday and Bank Holidays.
We will take all reasonable care to keep the details of your order and payment secure. We do not hold or store any of your credit or debit card details on our systems (see “Secure Payment” below.) In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Contract Formation
Your placing an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

Secure Payment
All payments are processed through Strip. As a result, we do not hold any of your card details on our systems. Full details of the Stripe privacy and security policies can be found on their website at WWW.STRIPE.COM Payment is made at the time your order is placed.

Delivery Information
CLICK HERE for full delivery information. Delivery costs will be calculated at checkout and added to the total amount.

Returns Postage Responsibility
Please note that unless your item is faulty, or delivered in error, then you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations. Please ensure that any return is securely packed, and we would advise you to use a tracked delivery service.

Your Account
Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential. You can return to your account o place future orders and review order status and past orders.

All prices we show on the website are inclusive of VAT.

If the item is out of stock, you will not be able to place an order for it and it will be shown as out of stock on the website. In the unlikely event that your item goes out of stock while ordering, it will be deleted from your cart.

Customer Services
If you have any enquiries please call our Online Order Help Desk on 01953 425995 (normal charge rates apply)
Or email us at: info@renorefills.co.uk
Or write to us at: Online Orders, Reno Refills Ltd. 15-17 Market Street, Wymondham, Norfolk, NR18 0AJ

Limitation of Liability
We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website. It is the customers responsibility to ensure we are provided the card and delivery information at the time of order. We do not exclude or restrict liability for death or personal injury resulting from our negligence.
Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (WWW.OFT.GOV.UK).

Third Party Sites
Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with Reno Refills Ltd. Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.

Intellectual Property
All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Reno Refills name, the Reno Refills logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.
You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.
You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.

Alcoholic Merchandise
renorefills.co.uk may sell products containing intoxicating liquor. For clarity a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv).
Under the Licensing Act 2013 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18.
renorefills.co.uk is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. requesting your date of birth when first accessing an alcoholic product).
In accepting these Conditions you agree to provide renorefills.co.uk truthful and accurate information and act in accordance with the Licensing Act of 2013.
If you are a consumer, you may only purchase Alcoholic product(s) from our site if you are at least 18 years old.
If you are buying any Alcoholic product(s) as a gift the recipient must also be over 18 years old.

Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.
We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.
We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.
The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.

These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.
These terms correct as of September 2020.